RETURN POLICY
PLEASE READ THE FOLLOWING BEFORE PLACING AN ORDER!
In the event that you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied.
- We do not accept any Return or Exchange on following Items: All Clearance Items.
No Refund on item(s) priced under $30.00. Exchange or Store Credit Only!
Exchange or return will not be accepted unless pre-authorize by our return department. Request for Return Merchandise Authorization (RMA) number must be made with in 3 business days (14 business days for Thanksgiving and Christmas Orders) from receipt of order via e-mail at info@expertwigs.com.
We must receive return merchandise within 7 business days after RMA Number has been issued. Exceptions for international and APO orders; please inquire at time of request for RMA#. Return freight charges are prepaid by customer. Collect shipments will be refused.
Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items must not have been worn other than to try it on. Items altered in any way, washed, exposed to smells, such as cigarette smoke or perfume will not be accepted. Do not mark, tape or attach anything which may cause damage to the original packaging box. Damaged packaging box will not be accepted for return.
Do not send your return order without Return Merchandise Authorization (RMA) number. RMA# must be clearly marked on outside of shipping box, or the package will be refused.
RETURNS
All returns are subjected to a re-stocking fee (most exchanges are exempt). We only sell factory direct merchandise to our customers, all returns and exchanges are sent back to the manufacturer. The restocking fee is charged based upon what we are charged by the manufacturer or distributor to return the item.
- Restocking fee is $20 for amount up to $50 and $25 for amount $51 to $100 and for orders over $100 restocking fee is $30 or 20% (whichever is greater).
Restocking Fee will be applied for all refunds.
Shipping and Handling charges are non-refundable.
EXCHANGES
- We offer one exchange per item without Restocking Fee. (Re-shipping and handling fee will be charged.)
- Exchange must be equal or higher amount. If exchange item is lower amount, the difference will be applied as store credit towards your next purchase. Difference amount can not be refunded.
- Once you have exchanged and wish to return it for refund, restocking fee will be doubled.
- For Second Exchange, restocking fee will be charged.
- If the requested exchange item is out of stock, and a refund is requested instead, the restocking fee will be applied.
- Please allow up to two weeks for the exchange order to be processed. Exchange orders will be shipped Regular Ground Service.
If you have any questions please call us toll free at info@expertwigs.com.
