ORDER POLICY
We are open for business 24/7 (except holidays). For same day processing, orders should be placed by 6:00PM P.S.T. Orders placed after 6:00AM P.S.T. will be processed the following business day. Orders placed on Friday after 6:00PM P.S.T. will be processed on Monday (next business day).
Our site is hosted on a 256-bit (SSL) encrypted server, which is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
All personal information is kept private and used exclusively to successfully process your order. To ensure discreet shipping and privacy all packages shipped from ExpertWigs.com will be labeled ExpertWigs.com on the outside of the shipping package.
Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays!
By shopping with ExpertWigs.com, you can experience Lowest Price Guarantee along with most products and color selection availability. We are working hard in providing great value, convenience and an excellent online shopping experience for our customers.
CANCELLATION POLICY
If you wish to cancel your order, please notify us immediately. Request to cancel your order must be made within 12 hours of the time the order was placed. Otherwise a cancellation fee of $20.00 or 10% (whichever is greater) will be charged. A cancellation fee will also be charged if your order is returned to us because of incorrect address provided or is refused upon delivery.
*Standard Cancellation Policy does not Apply to "Express" Shipping Orders.
Changes or cancellation must made by the following business day of placing your order before 10:00AM E.S.T. Changes or cancellation made after 10AM E.S.T. will be charged $30.00 per item.
We will not accept any returns without the Return Merchandise Authorization (RMA) Number. (YOU MUST CONTACT US Before you return items. Please read our Return Policy page.)
PAYMENT OPTIONS
We accept the following credit cards, Visa, MasterCard, Discover, American Express. Your Credit Card Charge will appear as ExpertWigs.com.
We don't accept Cashier's Check, Money Order or Personal Check. Orders MUST paid by following credit cards, Visa, MasterCard, Discover, American Express.
CLEARANCE ITEMS
All sales are final on Clearance Items! (NO RETUNABLE)
BACK ORDERS
If an item is not available due to backorder on an order with multiple items, we will ship the remaining portion of your order accordingly and notify you of the backorder item. Your credit card will be billed only for the items that are being shipped and for the shipping method that you selected.
SHIPPING AND HANDLING
*USPS PRIORITY
- Estimated delivery time will be approximately 4 to 10 business days for most cities.
- Signature Confirmation™ Service is option for fraud protection.
- Shipping and Handling Fee will be automatically calculated by destination.
** Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customer, etc.).
